Terms & Conditions

Please note: These conditions apply to Australia and New Zealand bookings only.
Please read the following notice as it is your contract with Explore Worldwide Ltd and
clearly lays out what you have agreed with us.

 

Please Read Carefully:
Explore Worldwide Ltd ('the Company') accepts bookings subject to the following conditions:

1. Your Holiday Contract

The contract is between the Company and the client, being any person travelling or intending to travel on a tour operated by the Company. The contract, including all matters arising from it, is subject to English law and the exclusive jurisdiction of the English Courts. No employee of the Company other than a director has authority to vary or omit any of these terms or promise any discount or refund.

2. To Secure Your Booking

(Please refer to Section 16 Late Bookings)

To secure a booking the Company or their agent requires a completed booking form and the necessary deposit or full payment for travel within 70 days. Clients booking by telephone, on the website, by e-mail or facsimile will be deemed to have signed the Declaration on the booking form and agreed to the following four conditions:

a) they have read and accepted our Booking Conditions and general information pages, contained on our website.

b) they appreciate, on behalf of all the people included in their booking, the risks involved in adventure travel.

c) they or anyone else on their booking does not suffer (or has ever suffered) from any pre-existing medical condition which may prevent them from actively participating in the tour.

d) the person signing, or being deemed to sign, the attached booking form (which incorporates these terms) warrants that he/she has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and accept these conditions.

The deposit is required within 7 days of confirmation to hold the booking. A booking is accepted and becomes definite only from the date when the Company sends a confirmation invoice. It is at this point that a contract between the Company and the client comes into existence. Before your booking is confirmed and a contract comes into force, the Company reserves the right to increase or decrease brochure prices. The Company or their agents reserve the right to decline any booking at their discretion.

 

3. Payment for Your Holiday

The balance of all monies due, including any surcharges applicable at that time, must be paid to the Company or their agent not later than 70 days before departure. In the case of non-payment of the balance by the due date the Company may treat the booking as cancelled by the client.

Monies paid to an agent acting on behalf of the Company for tours operated by the Company are held for the client until the client receives written confirmation of the acceptance of the booking.  Thereafter, these and any other monies are held by the agent on behalf of the Company.

4. If You Change Your Booking

a) An administration fee of AU$110 / NZ$250 per booking plus any additional cost incurred will be charged if a confirmed booking is changed or transferred prior to 70 days before departure. Thereafter all changes will be treated as cancellations and subject to the charges below. Changes are subject to availability.

5. If You Cancel Your Booking

Should the client wish to cancel, cancellation charges will be imposed. These are calculated from the day written notification is received by the Company or their agent as a percentage of the total tour price, including surcharges, as shown below:
a) 70 and more days before departure       - retention of deposit
b) 69-56 days before departure                - 30%
c) 55-42 days before departure                - 60%
d) 41-28 days before departure                - 90%
e) Less than 28 days                              - 100%

In addition to the above cancellation fees, the full insurance premium is also retained in the event of a cancellation. It is strongly recommended that full insurance is taken out, which includes cover, under certain circumstances, against the loss of deposit or cancellation charges.

6. If You Have a Complaint

Should the client have a complaint about any of the tour arrangements, the client must tell both the relevant supplier and the Company's representative at the time. It is only if the Company and the relevant supplier know about problems that there will be the opportunity to put things right. Failure to complain on the spot will result in the client's ability to claim compensation from the Company being extinguished or at least reduced.

7. Passports, Visas and Vaccinations

Clients are responsible for arranging, and must be in possession of, a valid passport and any visas and vaccination certificates required for the whole of their journey. Information about these matters or related items (climate, clothing, baggage, personal gear etc) is given in good faith but without responsibility on the part of the Company.

8. Travel and Cancellation Insurance

Clients are responsible for effecting sufficient personal travel insurance. Travel Insurance is mandatory for all clients whilst on a tour organised by the Company. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. Clients not taking out the Company's specially arranged Travel/Cancellation insurance are responsible for ensuring that they are in possession of private Travel Insurance with protection for the full duration of the tour in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment, with adequate cover. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities included in their tour.  Whether clients choose to obtain Travel Insurance through the Company, the Company's agent or through their own independent arrangements, the clients must satisfy themselves that any such insurance is what they require and clients should arrange supplementary insurance if need be.

9.  Important: Liability Insurance

Limited insurance is held by the operator. The client acknowledges and accepts that there may be no policy covering the Company's liability to its clients for death, injury, damage or loss occurring anywhere in the world.  The client also specifically acknowledges that with respect to passenger accident liability cover this cover may be very limited or may not exist at all.  The client acknowledges that the company has taken reasonable steps in safeguarding its liability. Although the Company does hold various insurances this booking condition states that the client must assume he/she is not covered by any Company insurance policy, including all liability insurance, for death, injury, damage or any other loss.

10. Holiday Participation

Clients agree to accept the authority and decisions of the Company's employees, tour leaders and agents whilst on tour with the Company. If in the opinion of such persons the health, level of fitness or conduct of a client at any time before or after departure appears likely to endanger the safe, comfortable or happy progress of a tour the client may be excluded from all or part of the tour without refund or recompense. In the case of ill-health the Company may make such arrangements as it sees fit and recover the costs thereof from the client. If a client commits an illegal act the client may be excluded from the tour and the Company shall cease to have responsibility to/for them. If you are affected by a condition, medical or otherwise, that might affect you or affect other people's enjoyment or active participation of the tour, you must advise us at the time of booking. No refund will be given for any unused services.

11. Surcharges

Prices quoted in this programme are based on currency rates as at 17 July 2007. However as external factors may affect exchange rates, airfares, transportation and accommodation, the Company reserves the right to alter the price of any tour and forward an amended invoice. Any price increase will normally be notified more than 4 weeks prior to departure.

12. If We Change Your Holiday

While the Company will use its best endeavours to operate all tours as advertised, reasonable changes in the itinerary may be made where deemed necessary or advisable by the Company. The Company reserves the right to change any of the facilities, services or prices described in this brochure and/or the website before a booking is made. If a major change is known to us, the client will be told at the time of booking, otherwise the Company will inform the client as soon as reasonably possible, if there is time before departure. The definition of a major change will depend on the individual tour and circumstances. When a major change is made the client will have the choice of accepting the changed arrangements, purchasing an alternative tour or cancelling the tour and obtaining a full refund.

13. If We Cancel Your Holiday

The Company reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 6 weeks before departure except for force majeure, consolidation or the client's failure to pay the final balance. Unless the client fails to pay the final balance, the Company, upon cancellation, will return all monies paid not including visa, vaccination or associated costs, or offer an alternative tour.

Force majeure is war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or other similar events beyond the control of the Company. Consolidation refers to the fact that each tour is dependent upon a minimum number of persons participating.

The Company is not liable for any penalty charges associated with connecting airfares, in the event of a change to a tour departure time, date or cancellation.

14. Our Responsibility For Your Holiday

Clients bookings are accepted on the understanding that they appreciate the possible risks inherent in adventure travel and that they undertake the tours, treks or expeditions featured in our programme at their own volition. Due to political and cultural differences, as well as generally tougher physical conditions, travel to many areas of the world involves risks other than those we take in our daily lives. The Company and the tour operators it works with place extreme importance on the safety of clients.  It is important, however, that clients realise that they are responsible for making themselves aware (through State Department advisories, Government Tourist Offices and other sources of information) of the risks involved, and are responsible for making their decisions accordingly.

No refund will be made for any unused services which are included in the price. The Company shall not be liable for any delays, deviations or omissions from any tour caused by circumstances beyond its reasonable control, nor for any direct or indirect consequences thereto. The Company shall not be liable to compensate clients for associated expenses incurred as a result of their booking.

The Company only acts as agent for the owners, contractors, suppliers of transportation and local operators/agents, and/or other related travel services provided and assumes no liability or responsibility for additional expenses howsoever caused arising directly or indirectly from the actions or omissions of such independent parties, accidents, loss or damage to person or property, delays, transport failures, strikes, war, force majeure, Acts of God etc, over which it has no control.  Arrangements so made by the Company will be subject to any special terms imposed by the supplier of these services. The Company accepts no liability for any action or activity undertaken by the client arranged independently of the Company while on tour.  The Company accepts no liability for any circumstances arising pursuant to the agreement constituted by acceptance of these conditions by the client save:

a) where such circumstances derives directly from a failure by the Company to use due diligence in the selection of persons for whom it acts as agent; or

b) for negligence on the part of its employees causing death or personal injury; or

c) to the extent of recovery by the client under the insurance cover effected pursuant to these conditions.

15. Airlines

Airlines featured are not responsible for any acts or omissions of any supplier of transportation or accommodation other than the airline itself, and accordingly, airlines are not liable in respect of either person or property for any loss, damage, injury, accident, delay or irregularity, however occasioned, sustained or suffered in or during any package, journey, trip or tour other than while on the airline.  International airlines are subject to international air conventions limiting their liability, the limitations of liability are contained on the reverse side of airline tickets and form part of the terms and conditions of ay package.

16. Late Bookings

We emphasise the importance of making a booking at the earliest opportunity, because of the small group nature of our tours. For bookings received within 6 weeks of departure we reserve the right to pass on any extra costs incurred. For bookings received within 6 weeks of departure the Contract between the Company and the Client comes into existence once full payment has been made and received by Explore.

2009 Prices (applicable for 2008 season bookings)

Dates, prices (including travel insurance premiums) and itineraries shown for tours departing from January 2009 may be subject to change. Tour prices may alter up or down by a maximum of 10% due to unforseen scheduled air or ground cost fluctuations. In the unlikely event that the tour price increases above 10% customers may cancel with full refund of monies paid to Explore. Tours and prices on this website supercede details published in any previous Explore Worldwide brochure.
Note: The Short Break tours featured (refs IA, ANO, WL, AFN, PW, BG, SH, ALY, AAL, AWA, MW, GG, ATT) may be subject to change from June 2008

 

Issue Date: October 2007
Explore Worldwide Ltd
Registered Office: Nelson House, 55 Victoria Road, Farnborough, Hampshire GU14 7PA, UK
Registered Number: 1577018 England. VAT No. 358 7552 13.

 

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